Kate Ives is a Zendesk Solutions Developer specializing in custom app development, AI integrations, and support operations tooling. 3+ years building Zendesk apps, Slack integrations, and Salto configuration management. Creator of Vaultdesk, a self-hosted MCP server connecting AI assistants to Zendesk. Experienced with Claude API, Model Context Protocol, and AI-powered support workflows. Based in Baton Rouge, LA.