The definition of exceptional customer service is increasingly a blend of digital convenience and in-person professionalism and warmth. Talented hotel staff alone cannot meet the expectations of today’s travellers. Hotels need processes, data, and technology to deliver on the promise of personalised experiences. By participating in this survey you will automatically be entered into a draw to win a $500 Amazon voucher and you will receive the full 2023 Hosptex Insights and Benchmark Report, pac