My Mission is to help non-college-bound students. After working for a Fortune 50 company for over 20 years on major accounts, my CSRs and I kept our huge customers happy and their customers happy. As being the account lead on all of these government, K-12, higher ed, and commmerical accounts, I knew of most things that did go well. However, i knew of ALL things that did not go well. That ment my CSRs and I had to come up with a customer "recovery plan" to fix the problem fast. What that means to