A Call Que™ is a way for the phone system to automatically put your callers on hold, in a waiting room, if no agents are available to assist them. Once an agents becomes available the callers are delivered to the agents in the order the callers came in. A well configured Call Que can be a vital part of some businesses with high call volumes. The Call Que Manager™ is the system that manages the Call Ques. Ask your 1ov1 Account Manager if a Call Que is right for you.